This is a good easy read for anyone who has a difficult person in their life! Drs. Brinkman and Kirschner identify 10 broad groups of difficult persons we all have faced at some point. After a few introductory chapters, they provide action steps to help you guide your difficult person towards being easier to deal with!
Not a cure-all, but definitely a quick and easy way to make your day at the office a little bit easier. They use humor, stories, and informed research to help you.
The ten groups of people are:
- The Tank
- The Sniper
- The Grenade
- The Know-it-All
- The Think-They-Know-it-All
- The Yes Person
- The Maybe Person
- The Nothing Person
- The No Person
- The Whiner
A couple of their techniques used across the spectrum are being a good listener, seeing the intent of a person's behavior, projecting your expectations, and trying to understand the causes of a behavior.
Check this out!
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